Why 3CX?Rely on the Award Winning Phone System

 

3CX Features Comparison: Standard vs Pro Edition

Standard

Pro

General Features

Extensions Unlimited Unlimited
Number of Simultaneous Calls Supported 4=>1,024 4=>1,024
Call Logging
Call Reporting
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call by Name
Call Parking / Pickup / Transfer
Call Queuing
Call Recording
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Supports VoIP Gateways
Supports SIP Trunks
Intercom/ Paging
Ring Extension & Mobile Simultaneously
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)
Automatic Pickup on Busy
Call Recordings Management
Headset Answer Button Support (Jabra & Platronics)

Management and Scalability

Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Backup and Restore
Inbuilt Fail Over Functionality

Unified Communications

Setting Up Conference Calls
See the Presence of Your Colleagues
Receive Voice Mail via Email
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
Click2Call (WebRTC)
Advanced Forwarding Rules
View Presence of Bridged PBXs

Call Center / Contact Center

Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CXPhone API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
SLA alerting/reporting

Mobility

Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems

IP Phone Management

Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide

Application Integration

Microsoft Outlook Integration
Salesforce Integration
Microsoft Dynamics Integration
SugarCRM Integration
Microsoft Exchange 2013 / LDAP / ODBC

Web Conferencing

Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 10 25
HELIA is a 3CX Platinum Partner

Learn More

Call our Specialist. He can be reached at:

Picture of Dar ZuchDar ZuchBusiness IT Specialist - CalgaryHelia Technologies(403) 698-0700
  • Solid Source Companies

    3CX Phone System has completely changed what we are able to track in each department and facilitates better decision making by giving us accurate usage of information through the easy to use reporting module. I couldn't be more happy with 3CX Phone System interface and how easy it is to manage. The users love the PC client and its integration with the physical phone. 3CX Phone System is now managing over 2500 extensions and all we can say is thank you.

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