HELIA is 3CX Advanced Certificated

3CX Support by HELIA

We provide support to existing clients, based on which services that they have with us and also all 3CX customers. We also provide 3CX support on an on call and billable schedule. Please let us know what type of support that you need below, and we will respond to your request.

Need general 3CX technical support?    Please complete the below form.

  1. Our telephone support rate is $125 CAD/hr for non-clients – OR – Clients that utilize us for hosting and or telephony services pay a reduce rate of $95 CAD/hr – Scroll down and complete the below form for support now, if you fit into one of these two categories.
  2. We offer a full service 3CX monitoring plan, including regular updates to your 3cx install and support when you need it. This plan is $75.00 per month and includes our premium Helia Health server monitoring that protects your server from viruses and malware and also monitoring it 24 hours day. Any support that would be needed is billed at a rate of $75.00 per hour, as-needed and as requested by you.

For plans #1 and #2 above, we accept payment via paypal or credit card payment directly at the time services are provided. For plan #3, that is billed quarterly, and you would sign up here. If you have access to your phone server desktop, and you can browse to the internet, we can log in remotely and correct issues with the server and most phone sets.

If you are having issues with your 3CX phone system contact us.

If you have a Premium support contract with us, please contact our Support Team directly on the contact number you have been provided.

Need a second opinion on your current install or your current provider? No problem…contact us!

Support Request

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  • Calmetrics Company

    I was attracted to the 3CX software because of its simplicity, because it runs on Windows and because it has web-based management. We have about 20 employees and I first tried hosted VOIP solutions.That was a huge mistake because managing call routing, etc. was limited and because calling from one office to the next takes huge bandwidth. Then I discovered 3CX which is Windows-based. I downloaded it and had the free download installed and operational within an hour. So I decided to go with the Enterprise version.Setting up the 3CX software enterprise version was a snap. Easy as pie. I can change any routing decisions, etc. with just a few clicks of the mouse from a web-page. I was thinking "What is the matter with this VOIP industry? Can't they just make something straightforward and easy to use?" That is when I discovered 3CX and it has met my expectations.

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